Community f.a.q
Here's a guide to help you with your questions about PEOPLE Pets. Still can't find an answer to your question? Email editors@peoplepets.com and we will try our hardest to answer your question!
General Questions
- How many pets can I create profiles for?
- How do I add another pet?
- My pet is no longer with us and I'd like to remove him from my profile. How can I do that?
- Can I create a profile for a deceased pet?
- What is a hug? What is a ribbon?
- How do I upload photos?
- What types of videos and photos are appropriate?
- How can I publicize information about my favorite pet charity?
- Is selling products on the site allowed?
- How can I protect my privacy on the site?
- Who can I contact about inappropriate or disrespectful community members?
- What do I do if someone has posted an objectionable video or photo?
Technical Questions
General Questions
How many pets can I create profiles for?
You can create profiles for up to five pets on your profile page. If you have more than five pets, simply create a second profile for you and for your other pets. You'll need to use a different email account to create a second profile and you will need to choose a different profile name.
How do I add another pet?
On the "Accounts" page, simply click "Add a Pet" and begin building a profile for him or her. Remember, the limit is five pets per human profile.
My pet is no longer with us and I'd like to remove him from my profile. How can I do that?
We're so sorry to hear about your loss. To remove a pet from your profile, go to the "Accounts" page, click "Remove a Pet" and chose which of your pets you would like to remove.
Can I create a profile for a deceased pet?
Absolutely. We're honored that PEOPLE Pets is the place you choose to memorialize your beloved pet.
What is a hug? What is a ribbon?
A hug is a gesture of friendship that you can send electronically to another pet. Simply click "Hug" on the profile page of the pet you would like to hug, and a message will appear to his or her owner upon login to say that you've hugged a pet.
A ribbon is a reward the PEOPLE Pets editors give to a pet that has won one of our various photo or caption contests. Only PEOPLE Pets editors can award ribbons, but you can help nominate your favorite photos and captions for ribbon consideration.
How do I upload photos?
To upload a single photo, click "Browse" under the "Upload Photo" option and select the file from your hard drive that you wish to share on the site.
To upload a gallery, click "Create Gallery" under the "Upload Photo" option. Once you identify the source of your photos (your hard drive or a camera memory card), all of the photos from that source will appear on the screen, and you will have the option to select those you wish to include in your gallery. You can upload as many photos as your People Pets memory space allows.
All photos are subject to removal if deemed inappropriate by PEOPLE Pets users and editors, and before uploading, you must agree that you have the rights to the photos you are sharing, and verify that they are appropriate to share.
What types of videos and photos are appropriate?
Videos and photos of pets playing, people interacting with pets and other related forms of content are fine. Videos and photos that are copyrighted, pornographic, disturbing in nature or violent will be removed at the discretion of PEOPLE Pets editors. If you are unsure about posting a photo, think about whether or not it is something you would want a child to see. If not, then do not post it.
How can I publicize information about my favorite pet charity?
Each profile page on PEOPLE Pets includes a journal where you can write about your pets. You can also list your favorite animal charity under the "Details" section of your profile. Feel free to write a journal entry at any time about the work your favorite charity is doing, and share the information with your PEOPLE Pets friends. If you think your favorite cause is extremely worthy, email editors@peoplepets.com to tell us about it. You may not use PEOPLE Pets to ask for money for yourself or another individual or cause. Additionally, please use restraint when sending messages to other members containing promotions for your favorite charities. Many members may prefer not to receive mass-marketing messages.
Is selling products on the site allowed?
Within reason. PEOPLE Pets does not allow companies to sell products that already reach a large consumer audience or that are available in stores nation- or worldwide. However, if you have a product that you make at home that you would like to publicize, feel free to do so on your journal. PEOPLE Pets is not an eBay-like forum, so please do not sell used pet accessories (such as dog houses, cat trees, etc.) All sales will be removed at the discretion of PEOPLE Pets editors.
How can I protect my privacy on the site?
PEOPLE Pets is equipped with various privacy settings that allow you to control what other users can and cannot see on your profile. Click on the "Privacy" tab and use the drop-down menus to limit public views of your videos, photos, journal entries and personal information. Your profile can be as public or as private as you like.
Who can I contact about inappropriate or disrespectful community members?
Please email editors@peoplepets.com if you see any inappropriate content on the site; users will be warned and removed at the discretion of the editors.
What do I do if someone has posted an objectionable video or photo?
Please email editors@peoplepets.com with a link to any questionable videos or photos; content will be removed at the discretion of the editors.
Technical Questions
How can I deactivate my account?
We hate to see you go, but if you would like to deactivate your account, simply go to the "Accounts" page and click "Deactivate." Deactivation will completely remove your profile and all associated content on your account from PEOPLE Pets. In addition, users will not be able to find you or your information on the site.
Are you having trouble signing into PEOPLE Pets?
When you registered with PEOPLE Pets, you should have received an email with the subject, "Confirmation Required - PEOPLE Pets." You must click on the validation link in this e-mail (or copy and paste the URL into your browser) to complete your registration.
After clicking on the validation link, you should have received another e-mail with the subject, "Welcome to PEOPLE Pets!"
If you received this second e-mail, you should be registered with PEOPLE Pets, and should be able to sign in by clicking on
When signing in, be sure you correctly enter the e-mail address and password that you submitted during registration, and that the Caps Lock is not on. If you can't remember your password, click the "Forgot Password?" link on the "Sign In" page to reset your password.
If you did not receive the "Welcome" e-mail, click on the validation link in the first e-mail to complete your registration. This link is only active for 7 days; if more than 7 days have elapsed since you first registered (or you no longer have the "Confirmation Required" e-mail saved), you will have to register again.
Be sure to add
If you follow these steps and still have difficulty signing in, please contact us again at editors@peoplepets.com Be sure to include the following information so we can better help you:
• The steps you took while attempting to sign in.
• The exact text of the error message you are receiving and/or a screenshot of the web page with the error message, if possible.
• The browser (Internet Explorer, Firefox, Safari, etc.) and platform (Windows XP or Vista, Mac OS X, etc.) you are using.
