Whitney Houston Emergency Caller Never Reached 911 Directly

Whitney Houston

Tibrina Hobson/WireImage

updated 04/11/2012 AT 4:15 PM ET

originally published 04/11/2012 AT 5:15 PM ET

After Whitney Houston was found facedown in a bathtub, hotel security received a call from a woman in the singer’s room who kept hanging up.

As a result, the emergency operator was never able to relay CPR instructions directly to anybody in the singer’s suite at the Beverly Hilton, according to a tape of the 911 call.

Houston, 48, died of accidental drowning with cocaine use and heart disease contributing to her death, an autopsy found.

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